Terms and Conditions

Welcome to Trade Diamonds London. These Terms and Conditions govern your use of our website, www.tradediamondslondon.co.uk (the “Website”), and the purchase of jewellery and related products from us. By accessing or using our Website, you agree to be bound by these Terms and Conditions.

1. About Us

Trade Diamonds London is a UK-based jewellery e-commerce store specialising in high-quality diamonds and fine jewellery.

2. Eligibility

To use our Website and place an order, you must:

• Be at least 18 years old.

• Provide accurate and complete personal details.

• Have a valid payment method available.

3. Orders & Acceptance

3.1 Placing an Order

By placing an order on our Website, you make an offer to purchase the selected items. All orders are subject to acceptance.

3.2 Order Confirmation

After placing an order, you will receive an email confirmation. However, this does not guarantee acceptance. We reserve the right to cancel or refuse any order due to:

• Unavailability of stock.

• Payment issues or suspected fraudulent activity.

• Pricing or product description errors.

4. Pricing & Payment

• All prices are in GBP (£) and include VAT (where applicable).

• We accept payments via [list of accepted payment methods, e.g., credit/debit cards, PayPal, Klarna, etc.].

• Full payment must be received before dispatch.

5. Delivery & Shipping

• We ship within the UK and internationally (where applicable).

• Estimated delivery times and shipping costs will be displayed at checkout.

• All orders are shipped via fully insured and tracked delivery services.

5.1 Lost or Damaged Items

If your order arrives damaged or is lost in transit, please contact us within 48 hours of delivery. We will work with you to resolve the issue, but we are not responsible for courier delays or issues beyond our control.

6. Returns & Refunds

6.1 Return Policy

You may return faulty items within 14 days of receiving your order, provided they meet the following conditions:

• The item is unused, unworn, and in its original condition.

• The original delivery tag is intact and has not been removed. If the tag is removed, the item is not eligible for return.

• The item is returned in its original packaging, including certificates and documentation.

6.2 Non-Returnable Items

We do not accept returns for:

• Items where the delivery tag has been removed.

• Custom-made, engraved, or resized jewellery.

• Items showing signs of wear or damage after delivery.

6.3 Return Shipping & Responsibility

• The buyer is responsible for return shipping costs.

• All returns must be fully insured for the full value of the item and sent via a tracked and signed-for service.

• We do not accept responsibility for lost, damaged, or delayed returns. If a return is lost and is not insured, we will not issue a refund.

6.4 Refund Processing

• Once received, we will inspect the item to ensure it meets our return criteria.

• If approved, refunds will be processed within 14 days via the original payment method.

• Shipping fees are non-refundable.

7. Intellectual Property

All content on this Website, including images, text, logos, and designs, is the property of Trade Diamonds London and is protected by copyright and trademark laws. You may not copy, distribute, or use our content without prior written permission.

8. Limitation of Liability

To the fullest extent permitted by law, Trade Diamonds London shall not be liable for:

• Any indirect, incidental, or consequential damages.

• Losses arising from delays, errors, or inaccuracies on our Website.

• Third-party service failures (e.g., payment processors, couriers).

Our total liability, whether in contract, tort, or otherwise, shall not exceed the amount you paid for the relevant order.

10. Privacy & Data Protection

We process personal data in accordance with our [Privacy Policy], which outlines how we collect, use, and store your information.

By using our Website, you consent to our data practices.

11. Governing Law & Dispute Resolution

These Terms and Conditions are governed by English law. Any disputes shall be resolved exclusively in the courts of England and Wales.

12. Changes to Terms & Conditions

We reserve the right to update these Terms at any time. Changes will be posted on this page with an updated “Last Updated” date.

13. Contact Us

For any inquiries regarding these Terms and Conditions, please contact us:

Email: info@tradediamondslondon.com

By using our Website and placing an order, you confirm that you have read, understood, and agreed to these Terms and Conditions.